To facilitate social distancing, our physical retail @ The School, Jaya One will be operating on an appointment-only basis for 2 weeks starting 14 Oct 2020. If you wish to schedule an appointment, please click this button. Schedule an appointment

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Return Policy

If you are not entirely satisfied with your purchase, we're here to help. Enjoy our fuss-free shopping experience with our top-notch customer service with 30-day free returns! 

Below is a list of possible reasons for returning our products (at least that's what we could think of!)

  1. Defective
  2. Wrong Product
  3. Missing Accessories

However, you will not be able to return your item if you have a "change of mind"   

Time Limit for Return
You have [30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the payment receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your bank account, credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs wil be refundable if items received is defective, wrong product or has missing accessories.

Contact Us
If you have any questions on how to return your item to us, email us at contact@flybyfly.com.my